Maintenance Manager

Website Realstar

Position Title: Maintenance Manager
Reports to: District Manager

The Maintenance Manager provides critical hands-on leadership in a residential rental building. With the direction and support of a District Manager, the Maintenance Manager is responsible for the overall performance of the property by maximizing profitability and maintaining corporate standards within established operational and budgetary objectives. This includes effective, expense control, ensuring the proper physical maintenance of the building and surrounding
property and daily management and training of maintenance and cleaning staff. The Maintenance Manager is required to live on-site and work flexible hours including month end and on-call requirements. The Maintenance Manager is responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.

Customer Service Responsibilities

  • Ensure resident issues and service requests are addressed within 24 hours
  • Promote a neighbourly and community atmosphere
  • Meet and interact with residents in a customer friendly and professional manner
  • Seek ways to exceed service expectations of residents

Management & Training Responsibilities

  • Interview candidates and provide hiring recommendations to district manager
  • Complete thorough orientation and training of new and existing staff (refer to schedule of training responsibilities)
  • Foster an environment to encourage continuous staff development and a strong customer service attitude
  • Establish and monitor work schedules of staff in accordance with corporate guidelines and to meet high turnover periods
  • Manage staff including resolving conflicts and handling disciplinary action
  • Thorough understanding of annual budgets and operating and capital plans

Fire Safety-Life Safety-Emergency Situation Responsibilities (both individuals)

  • Comply with regular fire safety and life safety standards including keeping fire, Risk check, maintenance and preventative maintenance logs up to date, as well as completing and holding fire drills
  • Extensive knowledge of emergency procedures including fire, flood, and mould and
    ensure staff has thorough understanding

Cleaning Responsibilities
Exterior Duties

  • Snow and ice removal, salting of all entrances, walkways, and rooftop accesses, and maintenance of snow removal log books
  • Handling of garbage and recycling bins
  • General maintenance of underground garage and parking levels, service rooms, foyers, patios, and rooftops (where applicable)
  • Watering of gardens and lawns
  • Pick up loose garbage around exterior of property and report any serious deficiencies about curb appeal or hazards to residents to the Resident Manager

Interior Duties

  • Vacuuming, sweeping, and mopping of carpeted or tiled common areas
  • General maintenance of common areas (lobbies, elevators, hallways, stairwells, windows) and amenity areas (laundry rooms, swimming pools, recreation rooms)
  • Dusting and cleaning of fire hose cabinets and bells and elevator tracks
  • Maintenance and cleaning of garbage chutes, garbage rooms (walls, floors), recycling rooms
  • Knowledge and understanding of the safe handling of cleaning materials (WHMIS)

Vacant Units

  • Thorough cleaning of all appliances, floors, walls, windows, kitchen, washrooms, and balconies
  • Repair of minor maintenance items (i.e. Light fixtures, vents, filters, plumbing fixtures)
  • Removal of garbage items and old/broken appliances

Property Maintenance Responsibilities

  • Thorough knowledge of all maintenance systems (pumps, emergency generators, HVAC, boilers, chillers, swimming pool, sprinklers, etc.)
  • Coordination of month-end duties and responsibilities, including
    • Pre-inspection
    • Scheduling of contractors and staff for the turnover of vacant units
  • Oversee contractors of fire and life safety systems to ensure required maintenance and repairs completed properly
  • Assist district manager and construction manager with managing execution of the annual capital plan and identifying current or future physical issues for repair
  • Supervise staff , service providers and contrators and oversee quality of work performed
  • Review and approve invoices for payment to contractors for services appropriately

Skills and Experience Required

  • Background in residential property management or related business experience (office administration, skilled-trade, handyperson)
  • Strong customer service and selling skills
  • Excellent communication skills to deal with residents, prospects, colleagues and trades
  • Management skills to coach, train, and motivate staff and develop a team environment
  • Maintain a professional and presentable appearance at all times
  • Basic computer and keyboarding skills
  • Ability to perform minor repairs and aptitude for mechanical systems
  • Demonstrated cleaning skills
  • One individual must be able to lift and push heavy objects, including garbage bins, furniture and appliances or perform snow removal duties, sometimes for extended periods of time
  • Bilingual in English and French an asset (where applicable)

To apply for this job email your details to

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