IT Support technicien Junior

Website KD Services

Under the supervision of the Director, Information Technology, the JR IT Support technician provides technical support to users and the IT team. He/she is also required to participate in various IT projects.

Technological environment:

KD Services is at the heart of the supply chain of its clients, and we pride ourselves in maintaining a reliable, flexible and efficient technological environment that enables us to stay connected in real time with our clients. Our Infolog warehouse management system (WMS) on AS400 is the core of our inventory and logistics operations. Other IT tools are also utilized to support our assembly and compliance services, such as an MRP in SaaS(Packmanager from Nulogy).

To support our needs related to operations management, planning, accessibility of information, input / access to information for our clients, analysis, performance indicators (KPIs) and reporting (screens, automated emails), we are continuously developing our internal web portal on a Logi framework (Logi Analytics) in SQL under SQL Server Databases.

Our systems are connected to each other and to our clients’ systems in various ways including in-house developments (C#, SQL) using our EDI translator Tradexpress, PlanetPress (Objectif Lune), Timezone and the integrated data exchange tools of our systems (XMS for Infolog and CPI for Packmanager).

Because we manage the shipping of our clients’ products to their customers, we also use several of our carriers’ systems (ICS, Purolator, TTY, Canada Post, Fedex) and are integrated with our main transport partners to communicate the shipment information to them electronically.

Main responsibilities

  • Provide daily support to users on computer equipment and network.
  • Installs and configures microcomputer equipment and peripherals.
  • Installs and configures the company’s common applications.
  • Installs and configures radio frequency equipment and printers.
  • Performs user management for the domain.
  • Participates in various IT department projects.
  • All other related tasks.

Desired profile

  • Studies in computer science or other related field;
  • Relevant experience in computer science – an asset
  • Good communication skills – bilingualism is an important asset.
  • Strong ability to work in a team.
  • Excellent attention to detail and accuracy.
  • Flexibility regarding work schedule to support exchanges in case of problems.
  • Ability to work in a fast-paced and changing environment.
  • Ability to travel between our two sites if needed:

Our two locations

  • Head office: 2945 André Avenue, Dorval, H9P1K7
  • Secondary warehouse: 20775 Daoust street, Sainte-Anne-De-Bellevue, H9X0A3
To Top
Share via
Copy link
Powered by Social Snap